MORE EFFECTIVE CLIENT ENGAGEMENT

SITUATION:   

NOVA Systems provides specialist engineering and management professional services with a focus on defence, aerospace, communications, transport and utilities.

CHALLENGE:     

NOVA prides itself on its engineering excellence, customer focus and can-do attitude.  All of NOVA’s consultants are expected to engage as professional service providers in a client-focused way.

ACTION:         

Dr Lohmeyer collaborated with senior members of the NOVA team to design an induction program specifically aimed at introducing highly skilled engineers and technical experts to the communication, trust-building and negotiation skills required for effective, customer-focused client engagement.  The program has become a central part of the internal skills building curriculum of NOVA consultants.

RESULTS:       

The feedback from participants and the project sponsor has been excellent and we are now (2019) in the fourth year of running the program in partnership with NOVA.